Cancellation & Refund Policy

  • No Refunds.
  • No-show. No credit or refund is possible when a student doesn’t cancel and doesn’t show for a session
  • Cancellatons. Upon cancellation, choose a make-up day 2021 or one will be assigned:
    • At least 24 hours notice: Full credit; 60 min of tutoring, Sun Dec 5 or Sat Dec 11
    • 1-24 hours notice: Half credit; 30 minutes of tutoring, Sun Dec 5 or Sat Dec 11
  • Make-up Day 2021
    • Once a make-up day is assigned, changes can’t be made.
    • If you don’t want the makeup day, you can transfer/sell it to someone you know or give it to the Program and we’ll offer it to a family in a Title I neighborhood.
    • If the student can’t or doesn’t attend make-up day, that credit is forfeited.
    • If the Program cancels make-up day, full or half refunds will be sent by check.