Can You Find the Error(s) in this Post-Chat Survey? At M. Lee & Company, we know that surveys you send to your customers are a reflection of your company and staff. We’ve reviewed more than 2,500 pages of questions from forms and surveys given to people of different races, spoken languages, genders, and ages. Our process is thorough. Contact us for a quote to review your survey before you launch it. If we don’t improve your survey instrument or sampling plan, then our review service is free!
Don’t get fooled. If you think that year-to-year tutoring, training, or coaching is needed to succeed at school or work, consider why you hold that belief. A goal of businesses is to grow, and they do that through recruitment and, especially, retention. Shouldn’t one goal of a learning center be to reduce your reliance on their services? Year-to-year retention should be near zero if the center is effectively showing people how to learn on their own. At ML&C, our My Neighborhood Tutor Program reduces chronic reliance on math tutoring by teaching learners of all ages to learn how to learn.
The Solidarity Summit, organized by HUMANs, brings together leaders of mutual aid networks to support one another through networking, skills-building and training, and sharing strategies for growth and fundraising. M. Lee & Company will provide free training, Understanding Your Community: Professional Survey Design for Leaders.
The Summit is held Saturday and Sunday, Mar 20-21. Register for this free Summit here. Next view the Summit schedule and create a Hopin account to gain access to the Summit here. On the day of the Summit, log into Hopin, and enter the virtual Expo Booth to access the training.
Balanced reporting is key. Professionals who analyze your data should be mindful of what they’ve learned from past projects, yet start each project with fresh thinking. They should report methods to clients, citing various professional journals that support their analysis or recommendations, and provide rationales against counter arguments to using different methods because that transparency adds to balanced reporting. They should explore a range of plausible solutions – not just those that have worked in the past – as that exploration is crucial for finding the most favorable solutions to organizational problems.
Expectations—if you had them for 2020, it wouldn’t be surprising if they didn’t pan out. I expected the Bay Area, CA to be full of talented, hireable people with a history of W-2 and planned self-employment, and my expectations were met. Writer, researcher, business coach, gardener, odd-job guy, astrologer and clergywoman—all were especially skilled. It was a wonderful reminder that I share with my clients who seek advice on hiring: if you’re interviewing someone who creates their income, and they can afford to live in the Bay Area, then you’ve just met the best of the best.
Keep it Simple! Keeping it simple is the best advice that I give to micro and new, small businesses when it comes to tracking important data such as customer data, marketing costs, and telecommunications costs. Work with a spreadsheet, use one tab each for customer data, marketing costs, telecommunications costs, and other major expense relevant to your business. Thirty minutes of data entry per week and you’re sitting on a gold mine of information, that, when analyzed, help you make better business decisions. It’s that simple!
Analytics is the most important tool a small non-profit or business could use. To compete with larger organizations, smaller organizations must be especially efficient in each aspect of operations—from fundraising to hiring to servicing clients to evaluating programs. Analytics provides timely feedback and data-driven rationales for decision making. Let us guide you in efficiently meeting your mission and goals.
Step 2. Make a reservation for a FREE 30-minute consultation.
Step 3. Prepare for the consult and attend. We’ll objectively evaluate your needs during the consultation to assess the best direction for you to take, even if it means referring you to another business to best meet your needs. And yes, that is unusual. We hear that a lot.